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Terms and Conditions of Sale

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These Terms and Conditions (“Terms”) apply to all sales of PhysioSensing devices and related products and services (“Products”) supplied by:

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Manufacturer

Sensing Future Technologies 
Centro de Empresas de Taveiro
Parque Empresarial de Taveiro
3045-508 - Taveiro
Coimbra, PORTUGAL

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NIPC: PT 510 078 982

SRN: PT-MF-000028345 (Single Registration Number issued under EU MDR in the EUDAMED system)

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(“Seller”) to any customer (“Buyer”).

By placing an order, the Buyer agrees to these Terms.

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Product Information

  • PhysioSensing is a Class I medical device in accordance with EU Regulation (EU) 2017/745 (MDR).

  • The device is manufactured by Sensing Future Technologies, the original manufacturer based in Portugal.​

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Intended Use and System Requirements

  • The Products must only be used for the intended medical and rehabilitation purposes described in the user manual and product documentation.

  • The device is intended for use by qualified health professionals for assessment and rehabilitation purposes.

  • It is not intended for self-diagnosis or unsupervised use by patients.

  • The Buyer and end users must strictly follow the instructions for use and recommendations provided in the official product manual.

  • Each Product requires a specific computer and technical environment to function correctly. These system requirements are specified in the product manual, catalogue, and technical datasheets.

  • It is mandatory that the Buyer ensures that such requirements are met. The Seller is not responsible for malfunction, reduced performance, or damages resulting from failure to comply with the specified system requirements or instructions for use.

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Orders and Acceptance

  • Orders are only valid once confirmed by a quotation or proposal issued by the Seller and accepted by the Buyer.

  • Any changes requested by the Buyer must be confirmed in writing by the Seller.

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Prices and Payment

  • All payments must be made in full before shipment.

  • Prices are exclusive of VAT, customs duties, transport/shipping costs, or other applicable taxes, unless otherwise stated.

  • Credit card payments are subject to an additional fee of 3.5% of the total transaction value.

  • Bank transfer fees are the responsibility of the Buyer. The Buyer must ensure that the net amount received by the Seller corresponds exactly to the invoiced amount.

  • Delivery will only be scheduled after full payment has been received by the Seller.

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Delivery and Transfer of Risk

  • The estimated delivery time will be agreed during negotiations and confirmed in the final signed proposal.

  • Risk of loss or damage passes to the Buyer upon delivery.

  • The Buyer is responsible for importation, customs clearance, and compliance with local regulations

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Warranty

  • Products are covered by a 2-year warranty from the date of delivery to the customer, in line with EU consumer protection law.

  • The warranty covers repair or replacement of defective Products at the Seller’s discretion.

  • The warranty does not cover misuse, improper handling, unauthorized modifications, or use outside intended purposes.

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Returns and Complaints

  • Returns are only accepted with prior written approval from the Seller.

  • Complaints regarding defects must be reported within 60 days of delivery.

  • Returned Products must be:

    • In their original packaging;

    • Complete with all accessories and manuals;

    • Free from signs of misuse or unauthorized repair.

  • The Buyer is responsible for return shipping costs, unless the return is due to a confirmed manufacturing defect.

  • Refunds or replacements will only be processed after inspection by the Seller.

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Regulatory Compliance and Resale

  • The Buyer is responsible for ensuring that the use of the Products complies with local laws and professional regulations.

  • The Buyer may not alter, re-label, or rebrand the Products.

  • If the Buyer resells the Products to third parties, Sensing Future Technologies assumes no liability whatsoever for their use, performance, or compliance.

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Governing Law and Jurisdiction

  • These Terms are governed exclusively by the laws of Portugal.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Coimbra, Portugal.

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Final Provisions

  • If any provision of these Terms is found invalid, the remaining provisions remain enforceable.

  • These Terms may only be amended in writing signed by both parties.

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Limitation of Liability

  • The Seller is not liable for indirect, incidental, or consequential damages, including loss of profit, data, or business opportunities.

  • The Seller’s liability shall not exceed the purchase price of the Products concerned.

  • Nothing in these Terms limits liability for fraud, gross negligence, or death/personal injury caused by the Seller’s negligence.

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Intellectual Property

  • All intellectual property rights related to the Products, software, documentation, and brand remain the property of the Seller or its licensors.

  • The Buyer receives only a limited, non-transferable right to use the Products as intended.

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Last Updated: October 2026​

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